We do our best to ensure all of our customers enjoy a happy shopping experience with Feedsforyou.co.uk however occasionally you may need to return an item.
In store purchases
Please take the order confirmation e mail/receipt you received when you placed the order and the product you wish to return to the store you brought it from.
In the event of a customer purchasing an item mistakenly and through no fault of Feedsforyou.co.uk, we will be pleased to replace or refund the item provided that the original item is returned unused and in saleable condition.
Personalised items and perishable goods are non-returnable. Please note that this does not affect your statutory rights.
The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Packing and sending your return
To ensure that your refund is processed as quickly as possible, please follow the procedures below.
• Return the product in its original packaging;
• Pack the product to avoid damage during returns transit;
• Include your order confirmation email or your name, address, phone number, order number and whether you require a refund or a replacement.
• We would recommend that you return your items via registered post.
Our returns policy does not affect your statutory rights.
In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. Please clearly state on the invoice the reason for return and whether you require a refund or exchange.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).
If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.